Flying from Milan Malpensa? The refund process doesn't have to end at the desk. With utu, you can take the refund you just secured and upsize it by 20% for instant use at Milan Duty Free.

Offer Period: Now – 31 March 2026

Real Value, Instantly: If you have a €200 refund, utu turns that into €240 to spend immediately.

3 Steps to maximize your refund:

1. The Usual Way: Visit the Customs or VAT Refund Operator desks to process your refund as you normally would.
2. The utu Upgrade: Scan your processed refund form on the utu Web App. We recognize the value and offer you an instant exchange for a higher-value Milan Duty Free voucher.
3. The Reward: Use your voucher to pick up a luxury gift, premium wines, or souvenirs before you fly.

Visit utu.global to start.

Terms and Conditions

1. Eligibility: utu Vouchers are available to tourists who are eligible for VAT refunds.
2. Bonus Amounts: The bonus value received may vary by destination and merchant and is subject to change without notice.
3. Redemption: Vouchers can only be redeemed at participating partner stores in the country where the VAT refund originated, before departure.
4. No Refund or Exchange: Once a refund is converted into a utu Voucher, it is non-refundable and cannot be reversed or exchanged for cash.